AUTOCOM GO terms and conditions
GENERAL BOOKING AND RENTAL TERMS AND CONDITIONS
AUTOCOM Car Rental offers customers a simple, fast and straightforward car rental booking system, without any hidden fees!
If you’d like to book a car, go to the “Advance booking” section on the www.autocomcarrental.com website or the AUTOCOM Go app and select the pick-up location and pick-up and drop-off dates and times, and the system will show you all of the cars available as well as the rental prices.
You can choose from two price offers:
Once you choose the car, you can add additional services and extras, and assign an additional driver.
Travel abroad. We provide the opportunity to use the car for travel in other countries.
If you’re planning on leaving the country, specify your destination and the planned total number of kilometres of the trip in the booking, and the system will calculate the full car rental price for you.
To complete the booking, register* or log in (if you are already a registered user) and select a payment method.
The booking will be confirmed upon receipt of your payment.
When booking a car for the same day, please also call us at +370 659 32222.
*Registration is unique for each user, so when registering, you must specify your contact phone number, e-mail, and other correct and true data.
CHANGING/CANCELLING YOUR BOOKING
Before coming to pick up the car, you can select and add additional services to your active booking and pay for them.
If you want to change the time, location or dates for a paid booking, contact us by e-mail at email@example.com
If you’d like to cancel your booking, you can do so in your AUTOCOM Car Rental account.
Cancellation is free up to 24 hours before pick-up time. If the booking is cancelled less than 24 hours before pick-up time, you will be charged for one day.
If you would like to book a car, you must register in the www.autocomcarrental.com system or on the AUTOCOM Go app and provide all the requested data. The car rental agreement is concluded by e-mail according to AUTOCOM Go rules: https://autocomcarrental.com/go-taisykles.
When picking up a car using the Meet&Greet service, you will need to present an identity document and valid driving licence, and sign the agreement.
AUTOCOM Car Rental only rents new cars with a manufacturer’s warranty.
When booking a car, you can select by group or by make and model. The cars available from all groups (makes and models) are listed next to each car offer in that group.
The Lessor reserves the right to change the booked car to another car from the same or higher group.
If you would like to book a specific car model, you can select the additional “Guaranteed Model” service and you will only be given the model that you booked.
The minimum car rental period is 24 hours, and there is no maximum period.
Car rental prices are shown with VAT. The offers include the price per day and the price for the entire rental period. One day of rental is 24 hours, counting from the time the car is picked up.
The standard daily price includes:
Compulsory civil liability insurance
Comprehensive insurance (liability in the case of an insured event – by car group)
Free cancellation (up to 24 hours before pick-up time)
Use of the AUTOCOM Go app (no service fee)
Unlimited mileage (for car rental in Lithuania and the other Baltic States for three days or more)
24/7 roadside assistance
If you are booking a car for a trip abroad, be sure to select the destination country and mark the number of kilometres you plan to travel (over the entire rental period). The system will calculate the price based on the rental period and mileage.
All rented cars are covered by civil liability insurance and comprehensive insurance; in the case of an insured event (except theft), the liability of the Lessee is:
EUR 300-1,200 for passenger cars;
EUR 600 for passenger and cargo minibuses.
When making the booking or starting to use the Vehicle, the Lessee has the opportunity to take out Supplemental Insurance* to cover his or her liability.
Supplemental Insurance reduces the Lessee’s liability in the case of an insured event (except for theft or damage to tyres or windows) to EUR 0.00;
Supplemental Tyre and Window Insurance reduces the Lessee’s liability in cases of tyre damage or destruction and window damage to EUR 0.00.
Supplemental Insurance does not cover damage to the car’s interior or damage caused through an intentional act or the gross negligence of the Lessee, engine failure due to improper maintenance of oil and coolant, or fuel system failure due to running out of fuel or using the wrong type of fuel. Supplemental Insurance covers damage from one insured event.
PAYMENT FOR SERVICES.
You can pay for the car rental by bank card or bank transfer when booking the car, or through your AUTOCOM Car Rental account within 24 hours of making the booking.
The booking will only be confirmed upon receipt of your payment. An unpaid booking is considered unconfirmed and no guarantee is given regarding the booked car and price.
The amount of the security deposit is specified in the offer for each car group:
For passenger cars: EUR 300-1,200.
For passenger and cargo minibuses: EUR 600.
When booking a car on AUTOCOM Go, please pay the security deposit at least 24 hours before the pick-up time. Failure to pay the security deposit may limit the ability to unlock the car with the AUTOCOM Go app.
When picking up a car using the Meet&Greet service, you will be asked to pay the security deposit by credit or debit card (PIN required) before picking up the car. The bank card used to pay the security deposit must be issued in the name of the Lessee (main driver).
Security deposit = EUR 0 if you book a car with Supplemental Insurance, except for the following cases:
PICKING UP AND DROPPING OFF THE CAR.
Picking up/dropping off cars at Vilnius, Kaunas, Palanga, Riga and Tallinn airports can only be done with AUTOCOM Go, the AUTOCOM Car Rental self-service application.
Benefits of the AUTOCOM Go app:
You can only book a car for a Meet&Greet (with the participation of an AUTOCOM Car Rental representative) during business hours at AUTOCOM Car Rental offices in Vilnius, Kaunas, Klaipėda and Šiauliai or at the address specified by the customer in these cities.
After business hours and on holidays, you can only pick up/drop off the car with AUTOCOM Go, the AUTOCOM Car Rental self-service application.
If you would like the car to be delivered to your specified address in Vilnius, Kaunas, Klaipėda or Šiauliai, select the city from the list of available locations and enter the address (or, for example, the name of your hotel) where you will pick up and drop off the car. The pick-up/drop-off fee will be included in the car rental price.
The minimum driving experience for renting passenger cars is one year, and three years for renting passenger and cargo minibuses.
Taking the rental car abroad is only possible if you select the “Travel in the Baltic States” service or the “Travel Abroad” service when booking the car and pay the security deposit.
You can only take the rental car abroad after notifying the Lessor, agreeing on the conditions by e-mail (firstname.lastname@example.org), and paying the security deposit.
The “Young Driver Fee” is applicable for Lessees aged 19-23.
When renting a car for a period of 1-2 days, the mileage limit is 300 km/day, and the price for each extra kilometre is EUR 0.15.
For a rental period of three days or more for travel within the Baltic States, there are no mileage limits.
For those travelling abroad, the limit is based on the mileage selected in the booking, and the price for each extra kilometre is EUR 0.15.
Special offers may be subject to separate mileage limits, which are indicated with the offer.
Rented cars can be driven by the Lessee (the main driver) and the additional drivers specified thereby (added to the booking).
Additional drivers who wants to drive a rented car must be or become registered AUTOCOM Car Rental users if they want to be included in the rental agreement as an additional driver.
Additional registered drivers are included in the agreement and are responsible for complying with these car rental and AUTOCOM Go terms and conditions during the rental period.
Driving the car is prohibited for persons not included in the car rental agreement.
ONE-WAY CAR RENTAL.
If you plan to pick up the car in one place and drop it off somewhere else, you will be charged a one-way fee.
The fee will be applied according to the pick-up/drop-off locations selected at the time of booking.
We have a full/full fuel policy.
This means that you will receive the car with a full fuel tank, and when returning the car, the tank must also be full.
Electric vehicles are provided and expected to be returned with a battery charged at 50% minimum.
We offer child seats.
When booking the car, select a seat according to the child’s age and specify the number of seats needed, and they will be added to your booking.
When booking a car for a trip abroad, use the list to select the farthest country that you will be going to and specify the planned mileage for the entire rental period.
If you exceed the specified mileage, the price for each extra kilometre will be EUR 0.15.
If you are planning on travelling within the Baltic States, select “Travel in the Baltic States” in your booking.
AUTOCOM Car Rental cars can be used to travel within the Baltic States and to the countries specified in the selection list. It is forbidden to use a rental car to travel to Belarus, Russia, Ukraine, Great Britain and other countries not specified in the booking system.
Leaving Lithuania without notifying and coordinating this with an AUTOCOM Car Rental representative is prohibited.
24/7 ROADSIDE ASSISTANCE
In case of an accident, breakdown, tyre damage, and so on, we will provide technical support.
The helpline is available 24/7: +370 659 32222
In the event of an incident, you must immediately inform an AUTOCOM Car Rental representative and follow their instructions. If the vehicle breaks down, the Lessor undertakes to provide the Lessee with a replacement vehicle in the shortest possible time.
When renting a car from AUTOCOM Car Rental, customers can participate in the loyalty programme:
AUTOCOM Car Rental offices, opening hours and contact details:
Customer service and 24/7 roadside assistance line: +370 659 32222
Head Office in Vilnius, Savanorių pr. 123:
Kaunas office: Islandijos pl. 15, Kaunas:
Klaipėda office: Šilutės pl. 2:
Saturday-Sunday AUTOCOM Go service
Šiauliai office: Pramonės g. 21 :
Saturday-Sunday AUTOCOM Go service
At Riga and Tallinn airports, customers can pick up/drop off cars for advance bookings using AUTOCOM Go, the AUTOCOM Car Rental self-service application (24/7 service).